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Refund Policy

7-day money-back guarantee on every paid plan. Effective 14 May 2026.

1. The 7-day guarantee

Every paid Money Track plan (6 months, 12 months, 24 months) comes with a 7-day money-back guarantee. If Money Track isn't right for you, email us within 7 days of your payment and we'll refund the full amount — no questions asked.

2. How to request a refund

  1. Email support@themoneytrack.com within 7 days of payment.
  2. Include your account email and the Razorpay order ID or invoice number (from Settings → Billing → Payment history).
  3. A short reason is appreciated (so we improve) but not required.
  4. We'll confirm receipt within 24 working hours on working days.

3. Refund timeline

  • Approval: within 2 working days of your request.
  • Processing: we issue the refund to Razorpay within 7 working days.
  • Bank settlement: typically 5–10 working days after that, depending on your bank / card / UPI provider. Razorpay handles the final credit to your account.

4. What gets refunded

  • Full plan amount for refund requests within the 7-day window.
  • GST charged is refunded along with the base amount. The original GST invoice is reversed by a credit note (issued automatically and emailed to you).

5. What is NOT refundable

  • Refund requests beyond the 7-day window — but you can simply not renew at the next cycle (no auto-renewals).
  • Bank or payment-gateway charges Razorpay may apply on the original transaction (these are minimal, often ₹0).
  • Plans purchased fraudulently or through credential-stuffing attempts.

6. After a refund

  • Your subscription is marked cancelled immediately.
  • The app reverts to "locked" mode: you can still view and export your data, but adding / editing / deleting is paused.
  • You can re-subscribe to any plan at any time — your data remains untouched.
  • Free trial is a one-time benefit, so a refund does not restore a new trial.

7. Disputed charges

If you see a charge you don't recognise, email support@themoneytrack.com first — we can usually trace it (it might be a Google Pay alias of your card, etc.). Filing a chargeback without contacting us delays the resolution and may result in account suspension while the dispute is investigated.

8. Contact

Refund requests: support@themoneytrack.com
Legal escalation: legal@themoneytrack.app
Postal: Money Track (sole proprietorship), Bengaluru, Karnataka 560001, India

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